SHAOHUA INTERNATIONAL LTD
100, Ock Street, 2nd floor, ABINGDON,OX14 5DH, UNITED KINGDOM
(This is not the return address)
Contact Us
Customer Service at Dressystars
At Dressystars, we believe in providing timely and exceptional customer service to ensure your complete satisfaction. We are dedicated to addressing any feedback or queries you may have. If you have any questions or concerns, you can easily reach us through our convenient online chat service or by sending an email. We aim to respond to your inquiries promptly during business hours, though response times may vary due to time zone differences. If we cannot reply immediately, it may be because our team is off work. In such cases, please leave us a message, and we will get back to you as soon as possible.
Your satisfaction is at the heart of our store, and we are committed to resolving any issues you may encounter.
Order Status and After-Sales Support
If you have questions about the status of your order or need after-sales support, simply log in to your account and visit "My Orders" to access all relevant information. On the comprehensive order page, you can view purchase details, track progress, and submit a customer service ticket for any assistance you need. We will respond to all your inquiries within one business day to ensure your concerns are addressed promptly.
Contact Information
Email:
service@dressystars.com
We will research your request and respond within 24-48 hours. If you do not receive a reply in your inbox, please check your spam filter or junk folder for an email from our customer service team.
WhatsApp: +1(646)263-3521
Live Chat:
For urgent matters, click the live-chat icon in the lower-right corner of our website.
Business Hours:
Monday to Friday, 10:00 AM to 6:00 PM (GMT-05:00)
How do I track my order?
Method 1: Please visit the lower right corner of our website and click on the live chat icon. Then, select 'Track My Order', enter your order number and registered email address to locate your order details.
Method 2: Visit https://dressystars.com/account, click 'Sign In,' enter your email and password, and click 'Log In.' Navigate to 'My Account' to check the logistics status and track your order.
If there is a tracking number, it means your order has been shipped, and you can check the logistics information at any time. If there is no tracking number, it indicates the order has not yet been shipped. Please wait patiently or contact our customer service to inquire about the status of your order.
Order Remarks
For any requests regarding changes or modifications to clothing styles, please leave a message in the order notes section before submitting your order. Alternatively, you can email us with your specific requirements after placing your order. If you have any issues with your order, we will proactively contact you.
Please note that no changes to the order information are allowed after the order has been shipped.
Company Address:
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