Mermaid Prom Dress One Shoulder Sequin Long with Split Evening Dress

 How do I track my order?

Method 1: Please visit the lower right corner of our website and click on the live chat icon. Then, select 'Track My Order', enter your order number and registered email address to locate your order details.

Method 2: Visit https://dressystars.com/account, click 'Sign In,' enter your email and password, and click 'Log In.' Navigate to 'My Account' to check the logistics status and track your order.

If there is a tracking number, it means your order has been shipped, and you can check the logistics information at any time. If there is no tracking number, it indicates the order has not yet been shipped. Please wait patiently or contact our customer service to inquire about the status of your order.

If you encounter any issues while tracking your order, please feel free to message us via live chat or email us at dressystars@gmail.com.

Below FAQs are some common concerns of our customers before purchasing the products.
If you have other questions, please just send it to service@dressystars.com.

Q1: Do you have a physical store?

At present, we operate solely online. Although we do have an office in Los Angeles, it's not configured to accommodate routine in-person visits. By foregoing a traditional storefront, we can focus on passing the cost savings directly to you, ensuring our prices are more budget-friendly!

Q2: When is the best time to place my order?

We're dedicated to providing affordable prices while being environmentally conscious. Each dress is carefully made to order. The production time for each is shown on the product details page. After production, we conduct strict quality inspections. Then, it takes 3 - 15 business days for shipping. Given this, we strongly suggest placing your order at least one month before you need it. This way, your dream dress will arrive on time, ensuring you look great for any special occasion.

Q3: What size should I pick?

Our dresses are available in standard sizes ranging from US2 to US26W. The most accurate way to determine your perfect fit is by measuring yourself and comparing your measurements with our size chart, which you can easily find on each product's page. If you can't locate it or have any queries, don't hesitate to reach out to us. We highly advise that you take careful measurements before making a purchase to guarantee you'll receive a dress that flatters you. If the standard sizes aren't quite right for you, we suggest opting for a custom size. An impressive 99% of our customers have reported an excellent fit after choosing custom sizing. For dresses with sleeves, whether you go for a standard or custom size, please remember to note down your arm hole circumference, upper arm circumference, and wrist circumference, Arm length in the order Additional Comments. This extra step ensures your sleeves fit just as beautifully as the rest of the dress. If you don't know how to measure, please click here.

Q4: Should I select my own size, go one size up, or go one size down?

We suggest you choose the regular size without going up or down. When we make the gowns, we will strictly follow the size chosen by the customers. If you choose a larger or smaller size, it may result in an ill-fitting garment. If you has a special body shape, we recommend that after placing the order, you send us a full-body photo. This will be more conducive to our production of the perfect gown.

Q5: What is the processing time/ shipping time?

After Customers place an order, it will first be sent to our factory for production/tailoring. This production/tailoring period is what we refer to as the processing time. Once the dress is made, it will go through a strict quality inspection and then be shipped to you, which is the shipping time.

Q6: How long do orders typically take to come in?

For in-stock items, we are able to dispatch your order within 24 hours, and it usually takes 3 - 15 days for you to receive the package. For custom-made products, the production time ranges from 7 - 25 days, depending on the specific style. You can refer to the “tailoring time” option on the product page for the exact production duration of each item. After production, it will take an additional 3 - 15 days for shipping, which is subject to the shipping method you select. When you proceed to the checkout page and enter your delivery address, you will be able to view the available shipping options.

Return & Refund Policy

General Guidelines

• Eligibility: Items marked "IN STOCK" or "SHIPS IN 48HRS" can be returned for a refund within 14 days of receiving your order.
• Condition: Items must be unwashed, unworn, unaltered, and in their original condition with tags still attached. Returns will not be accepted for items showing signs of wear, alterations, or missing tags.

Important Notes

• Unacceptable Condition: Returns in worn, altered, washed, or damaged condition will not be accepted.
• Liability: We are not responsible for items lost or damaged during return shipping. Please retain the tracking information.
• Damage: We are not liable for damage caused by misuse, mishandling, or poor maintenance.

Non-Returnable Items

• Custom-Made Dresses
• Final Sale Items
• Purchased Try-On Dresses
• Modified Products

Custom-Made Items

All custom-made products are thoroughly inspected before shipment to ensure customer satisfaction. If you encounter any issues, please notify us within 14 days. Upon review, if the issue is our responsibility, we will provide a satisfactory resolution.